LCE Contracting

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. INTRODUCTION

LCE Contracting ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website (if applicable), or otherwise interact with us.

By engaging our services or providing us with your information, you consent to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name

Phone number

Email address

Mailing address

Property/project address

Project Information:

Property details and measurements

Site photographs

Project specifications and requirements

Property ownership information

Financial Information:

Payment method details

Billing address

Transaction history

Communication Records:

Emails, text messages, and phone call records

Customer service interactions

Project notes and correspondence

2.2 Automatically Collected Information

If you visit our website, we may automatically collect:

IP address

Browser type and version

Device information

Pages visited and time spent

Referring website addresses

2.3 Information from Third Parties

We may receive information about you from:

Credit reporting agencies (for larger projects requiring credit checks)

Public records (property ownership, permits)

References you provide

Subcontractors or suppliers involved in your project

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 Service Delivery

Providing estimates and quotes

Scheduling and completing concrete work

Communicating about project status and changes

Coordinating site visits and inspections

Managing project timelines and deliverables

3.2 Business Operations

Processing payments and managing accounts

Maintaining project records and documentation

Responding to inquiries and customer service requests

Fulfilling warranty obligations

Complying with legal and regulatory requirements

3.3 Marketing and Communications

Sending service updates and appointment reminders

Providing information about our services

Requesting feedback and reviews

Sharing promotional materials (with your consent)

Following up on completed projects

3.4 Business Improvement

Analyzing customer preferences and trends

Improving our services and customer experience

Training staff and quality assurance

Maintaining before/after project photos for portfolio purposes

4. LEGAL BASIS FOR PROCESSING (IF APPLICABLE)

We process your personal information based on:

Contract Performance: To fulfill our contractual obligations to you

Legitimate Interests: To operate and improve our business

Legal Obligations: To comply with applicable laws and regulations

Consent: When you have given explicit permission (e.g., marketing communications)

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third parties who assist us in business operations:

Payment processors

Accounting and bookkeeping services

Material suppliers (as needed for project completion)

Subcontractors (when applicable)

Insurance providers

5.2 Legal Requirements

We may disclose your information when required by law:

To comply with court orders, subpoenas, or legal processes

To enforce our Terms and Conditions

To protect our rights, property, or safety, or that of others

In connection with litigation or disputes

5.3 Business Transfers

If LCE Contracting is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5.4 With Your Consent

We may share information with your explicit permission for specific purposes not covered above.

6. PROJECT PHOTOGRAPHS AND TESTIMONIALS

6.1 Photography

We may take photographs of your project for:

Documentation and records

Quality assurance

Marketing and promotional materials

Portfolio and website display

You may opt out of having your project used for marketing purposes by notifying us in writing before work begins.

6.2 Testimonials and Reviews

If you provide a testimonial or review, we may use it in our marketing materials. We will only use your first name and city/state (or initials) unless you give permission for more identifying information.

7. DATA RETENTION

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy

Comply with legal and regulatory requirements (typically 7 years for financial records)

Resolve disputes and enforce our agreements

Honor warranty obligations

After the retention period expires, we will securely delete or anonymize your information.

8. DATA SECURITY

We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure, including:

Secure storage of physical documents

Password-protected digital files

Encryption of sensitive financial information

Limited access to personal information by authorized personnel only

Regular review of security practices

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

9. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights:

9.1 Access and Correction

You may request access to the personal information we hold about you and request corrections to inaccurate information.

9.2 Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

9.3 Opt-Out of Marketing

You may opt out of receiving marketing communications by:

Clicking "unsubscribe" in email communications

Replying "STOP" to text messages

Contacting us directly at (989) 326-4046

Note: You cannot opt out of transactional communications related to your project (e.g., appointment confirmations, project updates).

9.4 Data Portability

You may request a copy of your personal information in a portable format.

9.5 Restrict Processing

You may request that we limit how we use your information in certain circumstances.

To exercise any of these rights, please contact us using the information provided in Section 12.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. THIRD-PARTY LINKS

Our communications or website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

LCE Contracting
Phone: (989) 326-4046
Email: [Insert Email Address]

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy with a new "Last Updated" date

Sending notice via email or text message (for significant changes)

Providing notice at the start of your next project

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

14. STATE-SPECIFIC RIGHTS

14.1 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information is collected

Right to know if personal information is sold or disclosed

Right to opt out of the sale of personal information (Note: We do not sell personal information)

Right to deletion

Right to non-discrimination for exercising your rights

14.2 Other State Laws

Residents of other states may have similar rights under applicable state privacy laws. Please contact us to learn more about your specific rights.

15. DO NOT TRACK SIGNALS

Some browsers have "Do Not Track" features. Currently, there is no industry standard for responding to these signals. Our website (if applicable) does not respond to Do Not Track signals.

16. CONSENT

By engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

For questions about this Privacy Policy, please contact us at (989) 326-4046.